The hotel is nestled between the beautiful Mexican Caribbean beaches and lush rainforest, just 35 min from Cancún International Airport (62 km).
Guests have a choice of 493 suites located in a 4-storey main building and 2 auxiliary buildings. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. Film lovers are sure to find just what they're looking for in the cinema's listings. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms are equipped with air conditioning and a fan. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 493 non-smoking rooms.
Guests can strike that perfect balance between exercise and relaxation in one of the 4 indoor and outdoor pools. The freshwater pool area, which is in part heated, also has a children's pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. The complex offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, bocce, beach volleyball and volleyball. A number of sports are available, including water sports such as paddle boating, kayaking, snorkelling and aquafit. For a fee, guests can also enjoy windsurfing, jet skiing, motorboat rides, catamaraning and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna and hydrotherapy treatments and, for an additional fee, a steam bath, a beauty salon and massage treatments. Additional leisure activities include a kids' club, live music and a dance club. Copyright GIATA 2004 - 2025. Multilingual, powered by www.giata.com for client no. 126924
Various dining options are available, including a restaurant (with high chairs), a breakfast room, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available. For guests, alcoholic and non-alcoholic drinks are included.
The hotel accepts the following credit cards: American Express, VISA and MasterCard.